Privacy Policy

We collect information that you provide directly to us and information collected automatically when you use our service.

Personal Information

• Email address (required for account creation)
• Payment information (processed securely by Stripe)
• Name (optional, for billing purposes)

Usage Information

• Number of questions solved
• Credit balance and transaction history
• Feature usage patterns

Technical Information

• Browser type and version
• Device type and operating system
• IP address and approximate location

We use the collected information for the following purposes:

• To provide and maintain our service
• To process payments and manage subscriptions
• To send important service updates and notifications
• To improve our AI model and service quality
• To detect and prevent fraud or abuse

We retain your data for different periods depending on the type:

• Account information: retained until you delete your account
• Screenshots and questions: deleted immediately after processing
• Transaction history: retained for 7 years for legal compliance

You can request deletion of your account and associated data at any time by contacting our support team.

We share limited information with trusted third-party services:

Stripe

Processes payments securely. They receive only the information necessary to complete transactions.

OpenRouter / AI Services

Processes AI requests. Screenshots are sent for analysis and immediately deleted. No personal information is shared.

We do not sell your personal information to third parties.

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Secure password hashing (bcrypt)
• Regular security audits and updates
• Limited access to personal data by staff

If you are in the European Economic Area, you have the following rights:

• Right to access - request a copy of your personal data
• Right to rectification - correct inaccurate personal data
• Right to erasure - request deletion of your data
• Right to restrict processing - limit how we use your data
• Right to data portability - receive your data in a portable format
• Right to object - object to processing of your data

To exercise these rights, please contact us at the email below.

Your information may be transferred to and processed in countries other than your own.

We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

PassNow is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last updated' date.

For any questions about this Privacy Policy or to exercise your rights, please contact:

[email protected]